* Today the company has three retail stores in Reno, Nev., Cheyenne and Cody, Wyo., and two customer service call centers also located in Cheyenne and Cody. Construction of a 284,000 square-foot fulfillment center was recently completed on 40 acres in Cheyenne.
* Sierra is headquartered in Cheyenne, employs more than 400 people, and mails nearly 60 million catalogs a year in the United States.
* More than 200 telephone representatives at call centers located in Cheyenne and Cody handle up to 150,000 calls monthly – 90 percent of these calls are answered in 30 seconds.
* Sierra’s shipping department moves 5,500 to 7,500 orders daily. The majority of orders are shipped within 24 hours.
* The company currently works with more than 700 vendors who look to Sierra first when they have closeouts to sell. Among vendors are Columbia, The North Face, Kelty, Merrell, Rockport, Carhartt, Ex Officio, Sportif USA, Patagonia, Timberland, Ecco, Dr. Martens, Mountain Hardwear, and Birkenstock.
* Sierra offers its products through three convenient channels: three retail stores, six mail order catalog titles, and its online store, SierraTradingPost.com.
* The company’s catalogs have expanded since its 1986 inception from the initial 16-page catalog mailing of 100,000 to six catalog titles with an annual circulation of more than 60 million. Titles include:
The business distinctive of Sierra Trading Post is offering our customers the best value - providing quality name brand clothing, footwear and outdoor gear at outlet savings every day - guaranteed.
Sierra Trading Post wants to be your first choice for outdoor clothing and equipment. In order to be the best, we follow three simple "We Believe" statements.
1. That our customers must be given the best possible service.
2. That we must keep our operating costs as low as possible- to keep your savings as high as possible.
3. That our business ethics must be consistent with the faith of the owners in Jesus Christ and His teachings.
We invite you to write our founder and president, Keith Richardson, if what we do does not match what we believe... We Will Make It Right!